Procedure and Rates

Stereo and TV repairs are sophisticate tasks. In most of the cases, we have to check the unit before we can tell what is wrong and how much to repair. When you bring the unit in, we charge a minimum charge up front. The amount varies base on different product categories. After we check the unit, we will let you know first the repair cost before the actual repair is performed. In the mean time, we will inform you the nature of the fault, any parts need to be replaced, and our recommendation base on the condition of the unit. If you approve the repair, we will go ahead to repair the unit and call you to pickup when the repair is done. There is an alternative way to improve the efficiency. We have a go-ahead amount for each product category. If the repair cost is less than this amount, we will go ahead without contacting the customer. If the repair cost is more than this amount, we will call the customer first. The go-ahead amount is not a flat rate, we will charge the actual repair cost but not the go-ahead amount. It is more to speed up the repair process, thus to save time for both sides. In the following figure, you can find the minimum charge, go-ahead amount for each product category. The respective labor rate is also provided for your reference.

Category	Labor Rate (Hourly)	Go-ahead Amount	Minimum Charge
DVD/VCR	$50	$95	$25
Car Stereo	$50	$95	$25
Car Video or Navigation	$60	$175	$50
OEM Car Stereo	$90	$180	$60
Home Audio	$50	$95	$25
Audio Video Receiver	$50	$125	$30
Professional Audio and Video	$60	$175	$30
Camcorder	$60	$175	$50
TV Below 20”	$50	$85	$25
Picture Tube TVs	$50	$135	$30
Projection TVs	$90	$195	$50
Plasma/LCD/DLP TVs	$90	N/A	$90

We provide in-home service for TV repairs and sound system installation check. The service call charge is $60 in the city or $90 out of town. The labor rate to check installation is $50 per hour. The minimum charge is one hour labor. If you don't have time during the day, we can arrange evening or weekend house call. There is no extra charge for evening or weekend house call. If you require in-home service, please contact us to make an appointment.

If you are dropping off the vehicle to repair car stereo problems, please call us first to make appointment. Some car stereo problems can be diagnosed and repaired on the bench. Others have to be done in the vehicle. If you are not sure, please contact us first to determine.

For out of town customers, you can ship the unit to us. Please remember to enclose your complete contact information and detailed description of the problem. Please also include necessary accessories with the unit, e.g. remote control, system connecting cables, power cord, hide-away unit, etc. Other procedures are the same as carry-in. We accept payment by credit card (VISA, M/C, AMEX) over the phone or online throgh paypal. We will ship the unit back to you when the repair is done. If you have a shipping account we can put collect, please inform us beforehand, or we will use Canada Post and charge you for the shipping. When you pack the unit, please put enough cushioning materials surround the unit, and put extra protection for the front panel or screen.